FAQ

Q. Are you an authorized dealership?

A. Yes

Q. What happens if you send me the wrong part?

A. If the part # that you ordered doesn’t match what you received. We will gladly ship out the correct part at no charge to you

Q. What happens if I order the wrong part?

A. There is a 20% restocking fee for all returned parts

Q. How long does it take for a part to arrive at my door?

A. Depends on part availability…Always good to call ahead and check that prior to placing the order

Q. What happens if I need to return or exchange a part?

A. There is a 20% restocking fee on all returned items

Q. What if the part is broken or damaged during shipping?

A. Shipping damage is covered by the carrier of your choice

Q. What is a VIN and why do I need it?

A. Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering.

>Q. Where can I find my vin?

A. The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.

Q. Do you ship outside the US?

A. Shipping only within Canada

Q. Do you offer express/expedited shipping?

A. Yes

Q. What shipping methods do you offer?

A. Canada Post/Fedex/Local pickup

Q. Can I track my package?

A. Yes

Q. What payment methods do you accept?

A. Paypal/Visa/Mastercard/American Express

Q. How do you protect my credit card information?

A. Authorize.net

Q. What do I do if I need to cancel my order?

A.Call / Email as soon as possible to cancel..If order has been placed to our warehouse there will be a 20% restocking fee

Q. Do I need to have an account to order a part?

A. No

Q. Do you offer a warranty on parts and accessories?

A. 2 Years on all Mopar Parts

Q. How do replacement parts affect my vehicle’s warranty?

A. All parts sold by Mopar Parts Canada are Genuine Mopar Parts. Your vehicles Warranty is not affected by these original Equipment replacement parts.

Q. How can I be sure the part I need will fit my vehicle?

A. To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.

We also offer a parts lookup on our website free of charge. However, if you still have questions regarding a part or accessory, please give us a call at XXX-XXX-XXXX and we can give additional help prior to ordering.

Q. Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?

A. We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well.

Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.

Q. How do I tell if the part is for the driver’s side or the passenger’s side?

A. Left is driver’s side. Right is passenger side.

Q. What if I want to talk to a real person about my order?

A. Phone # is listed on website

Q. What are your Customer Service hours?

A. Mon-Fri 9AM-4PM

Q. Do you ever offer coupons or discounts?

A. Occasionally we offer special discounts. Sign up for our newsletter to be the first to hear about special offers.

Q. Do you charge sales tax?

A. Yes

Q. I don't know how to look up the parts I need. Can I call in my order?

A. Absolutely. One of our highly trained individuals will gladly assist you